{"id":960,"date":"2026-05-28T18:43:34","date_gmt":"2026-05-28T18:43:34","guid":{"rendered":"https:\/\/profalat.hu\/?page_id=960"},"modified":"2026-06-04T14:10:33","modified_gmt":"2026-06-04T14:10:33","slug":"altalanos-szerzodesi-feltetelek","status":"publish","type":"page","link":"https:\/\/profalat.hu\/en\/altalanos-szerzodesi-feltetelek\/","title":{"rendered":"General Terms and Conditions"},"content":{"rendered":"
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General Terms and Conditions<\/h1><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t
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The General Terms and Conditions of the ProFalat Online Shop (hereinafter: \u201eGTC\u201d)
Products purchased via the ProFalat Online Shop (www.profalat.hu) \u2013 hereinafter referred to as the \u201eOnline Shop\u201d \u2013
regarding the sale of.<\/p>

Date of entry into force of these General Terms and Conditions: 28 May 2026<\/p>

The seller: PRO-FEED Feed, Trading and Services Limited Liability Company
Registered office: 1172 Budapest, Lask\u00f3 u. 5.
Postal address: 2161 Csom\u00e1d, 42 Kossuth L. Street.
Telephone: +36303020560 (Mon\u2013Fri 9.00 am\u20133.00 pm).
Email: info@profalat.hu
Website: www.profalat.hu
Managing Directors: Levente S\u00e1ndor
Gerg\u0151 S\u00e1ndor
Zsombor S\u00e1ndor
Company registration number: 01-09-569158
Tax number: 12249965-2-42<\/p>

Customer: any natural person, legal entity or other organisation, whether a consumer, i.e. in their professional capacity,
a natural person acting outside the scope of their self-employed occupation or business activity, as well as a self-employed
acting outside the scope of their profession or business activities, regarding Hungarian small and medium-sized enterprises,
a micro, small or medium-sized enterprise as defined in the Act on the Support of their Development, even if it is not a consumer,
any person or entity who purchases the products listed in the online shop, or in relation to them
You are making a binding offer to purchase via the online shop.
Preamble
(1) The Online Shop: Pro-Feed KFT operates the Online Shop for commercial purposes under the domain name profalat.hu
website. Pro-Feed KFT therefore offers products for sale online via this website
through.
(2) Acceptance of these Terms and Conditions is a prerequisite for making a purchase in the Online Shop. Acceptance of the Terms and Conditions is expressly
is carried out through an active action, e.g. by clicking a specific button to accept.
(3) The seller is not bound by the provisions of the code of conduct.
(4) By using the Online Shop or registering, the Customer accepts and undertakes
acknowledges that the provisions set out in these General Terms and Conditions are binding, and acknowledges and accepts the
the points covered.
(5) The following General Terms and Conditions have been drawn up in Hungarian, and the customer may download them onto their own computer and
you can print it out.
(6) These General Terms and Conditions form part of every contract entered into between the customer and Pro-Feed KFT (the
(hereinafter referred to as the \u201eSeller\u201d) via the Online Shop.<\/p>

(7) The order constitutes a contract concluded electronically, to which the Hungarian Civil
Act V of 2013 on the Civil Code (hereinafter: \u201eCivil Code\u201d), the Electronic Commerce
on certain aspects of services and information society services
The provisions of Act CVIII of 2001 shall apply. The contract \u2013 provided that the buyer, by virtue of their profession,
a natural person acting outside the scope of their independent occupation or business activity \u2013 the
Government Decree No. 45\/2014 (26 February) on the detailed rules governing contracts between consumers and businesses.
This Regulation applies, and the provisions of the Directive of the European Parliament and of the
the provisions of Council Directive 2011\/83\/EU as well.
(8) The contract shall not be deemed to have been concluded in writing, and the seller shall not be required to file it
line, and the contract will no longer be accessible.
1. Product range
(1) The customer may select and order products from the online shop.
(2) The customer will receive a separate product description and instructions for use for each product in the Online Shop
alongside a description of the product\u2019s key features, including the purchase price
the total amount including tax, the delivery charge, the delivery time and other terms and conditions. The purchase price of the product
In this regard, only the purchase price stated in the Online Shop shall apply, regardless of whether other
A different purchase price may have been shown on the website.
(3) Customers can click on the products they wish to purchase in the online shop. The selected products are placed in a virtual
can be added to the basket, and at the end of the purchase process, the customer receives a summary of the products, i.e. the basket
the final amount, including VAT.
(4) Before the order is submitted, the seller shall enable the customer to check the
the contents of the order and their accuracy, with particular regard to the price and quantity, and, if necessary,
to correct or amend it. Before the order is submitted, the seller allows the customer to
as well as any details required for the order, or any errors therein
identify and, as part of the online ordering process in the Online Shop, electronically
correct it by entering the details before submitting your order electronically.
(5) In the Online Shop, the seller shall, immediately before the consumer makes their declaration of contract
clearly and prominently draws the consumer\u2019s attention to the following:
\u00b7 the essential characteristics of the product, including the instructions for use;
\u00b7 the total amount of the product price including tax, plus all additional costs incurred
(in particular, transport charges or postage);
\u00b7 the minimum duration of the consumer\u2019s contractual obligations.
(6) The seller shall ensure that the consumer, when making their contractual declaration,
Please be aware that your statement entails a financial obligation. This
During the ordering process, the \u201ePayment\u201d button indicates that clicking it will finalise the contract
making a declaration that entails a payment obligation to be fulfilled in favour of the seller.
(7) At the time of purchase, the buyer must provide certain details that are essential for,
so that the products can be handed over to and dispatched to the customer. The customer shall provide this information to the<\/p>

You can also provide this information when registering on the online shop, but registration is not compulsory. The
data that is essential to provide in the online shop, marked with an * and labelled \u201eRequired fields\u201d
shall be marked. The Buyer bears sole responsibility for the accuracy of the data provided by the Customer, the
The seller accepts no liability in this regard.
Please read the Privacy Policy on www.profalat.hu regarding data processing
our information sheet, which forms an integral part of these General Terms and Conditions as Annex 2
2. Retention of title
Until the full purchase price has been paid, the goods remain the property of Pro-Feed KFT. Ownership
Prior to the transfer, the goods may not be pledged as security without the consent of Pro-Feed KFT
the transfer, processing or modification thereof.
3. Information on withdrawal
Right of withdrawal
(1) Where the buyer qualifies as a consumer within the meaning of Section 8:1(1)(3) of the Civil Code, that is to say, by virtue of their profession,
a natural person acting outside the scope of their independent occupation or business activities; the buyer is entitled to
You have the right to withdraw from this sales contract, which was concluded electronically, within 14 days without giving any reason.
An exception to this rule is goods in sealed packaging, which, once opened after delivery, pose a risk to public health and
For hygiene reasons, this item cannot be returned. In this case, the customer is not entitled to cancel the order.
(2) The withdrawal period is fourteen days from the day on which you or a third party
a person other than the carrier has taken delivery of the goods. The consumer buyer may exercise the right of withdrawal from the contract
You may also exercise this right during the period between the date of the order confirmation and the date of receipt of the goods.
Where the consumer buyer has made an offer to conclude the contract, the consumer shall be
has the right to withdraw the offer even before the contract is concluded, which extends to the conclusion of the contract
terminates the binding nature of the offer.
(3) To exercise the right of withdrawal, you must submit a clear written statement (e.g. by post: postal address:
2161 Csom\u00e1d, 42 Kossuth Lajos Street, email: info@profalat.hu) must notify the Pro-Feed KFT sales representative of the
decision to withdraw from the contract. To do so, you may use the withdrawal form provided by the seller
the sample form (set out in Appendix 1 to these GTC below), although this is not mandatory. If you wish
We hereby confirm receipt of your notice of withdrawal. The withdrawal
For this to be valid, it is sufficient for the notice of withdrawal to be sent before the expiry of the withdrawal period
before sending it.
The consequences of withdrawal
(4) If you, as the buyer, withdraw from the contract, the seller shall, without undue delay and no later than
however, within fourteen days of receipt of your notice of withdrawal from the contract
will refund you within one day all payments you have made to the seller, including delivery
costs as well (except for any additional costs arising from the fact that you have chosen the option offered by the seller
(if you have chosen a delivery method other than the cheapest standard option). To receive a refund, the seller
uses the same payment method as that used for the original transaction, unless the
unless the seller has specifically agreed otherwise with you; under no circumstances shall the seller be liable for a refund
charges a fee. Cash refunds are not available. The seller may refuse to issue a refund,
provided that the buyer has expressly requested the return of the goods by email, in which case the goods,<\/p>

or, in the case of multiple items, all the items have not been returned to the seller, or until you have confirmed that
returned the goods, whichever is the earlier.
(5) In the event of withdrawal, the buyer shall return the goods only upon the seller\u2019s express request to do so by email
in which case you must return it to the following address (2161 Csom\u00e1d, Kossuth Lajos \u00fat 42). In this case
In accordance with the relevant legal provisions, the cost of returning the goods shall be borne by the buyer.
Unless the seller specifically contacts the buyer regarding the return, the buyer is not obliged to do so in the event of withdrawal
return the product. If the seller makes a request as described above, the buyer must return the goods after withdrawing from the contract
without delay, but no later than fourteen days from the date on which the seller was notified
regarding withdrawal from the contract, you must return it. The deadline is deemed to have been met if the buyer
will dispatch the goods before the fourteen-day period expires.
(6) The European Commission provides an online dispute resolution (ODR) platform, which can be accessed here
can be found at: http:\/\/ec.europa.eu\/consumers\/odr\/. Consumers have the option of using this platform
to be used for the purpose of dispute resolution.
4. Information regarding the right of withdrawal
(1) Please note the following: The right of withdrawal cannot be exercised,
\u2022 in the case of goods in sealed packaging, where opening the packaging after delivery poses a risk to health and
cannot be returned for hygiene reasons;
\u2022 if the goods have been made to your specifications or are clearly tailored to your personal requirements
were made to order, or are by their very nature unsuitable for return.
5. Prices, procedure in the event of an incorrect price, terms of payment and delivery charges,
(1) At the time of placing the order, the prices displayed directly next to each product in the Online Shop
Current prices and delivery charges apply.
(2) Procedure in the event of an incorrect price
The following are considered to be clearly incorrect prices:
\u2013 the price of 0 Ft,
\u2013 reduced by a discount, but listed at the correct original price
compared to the discount rate
\u2013 an incorrect price is shown (e.g. for an item priced at 1,000 Ft, a discount of 20 % is shown alongside it)
based on an incorrect calculation, rather than in accordance with the percentage rate, instead of the correct amount of 800 Ft
(Goods offered at a reduced, incorrect price of 500 Ft).
\u2013 In the event of such an incorrect price being displayed, the Seller shall offer to sell the Goods at the correct price
the option, which, once you have this information, allows you to decide whether to order the Goods at the actual price
or does not avail itself of this option, in which case no contract shall be formed between the Parties.
(3) The Customer acknowledges that, depending on their choice, delivery will be provided only by GLS or Magyar Posta
Courier service or home delivery of the above, to a parcel collection point or parcel lockers
can be done by using this service.
6. International shipping<\/p>

(1) Delivery is available only within Hungary. Delivery to other countries is not possible.
(2) The buyer shall be responsible, at their own expense, for any import customs clearance that may be required. Import
However, customs clearance is only required when goods are imported from outside the EU.
7. Conclusion of the contract
(1) The range of products displayed in the Online Shop does not constitute a binding offer. Consequently, the
The seller is not obliged to fulfil the order if the product is not available. By placing your order, you are making a binding
makes an offer.
(2) A contractual obligation regarding the delivery of goods arises when the seller
confirmed the customer\u2019s order in writing (by email). This confirmation is available to the customer in the Online Shop
will take place within 48 hours of the order being placed in accordance with these General Terms and Conditions.
If the confirmation is not received by the buyer within this time limit, the buyer shall be exempt from
from any binding offer or contractual obligation. The order is sent to the seller and
The confirmation shall be deemed to have been received by the customer when it is made available to the customer
becomes.
(3) Confirmation of the order constitutes an undertaking to deliver. Following the order, the buyer shall, by email
You will receive an electronic invoice containing all the contractual details and a reference to the General Terms and Conditions.
(4) The seller shall keep a record of orders; the buyer shall receive confirmation of the order (by email or PDF
(in digital format) to your own computer, or print it out on paper.
8. Performance of the contract
(1) Once the order has been processed, the customer will receive a binding order confirmation by email. The order will be handed over to the parcel service provider\/carrier no later than upon receipt of payment,
In the case of cash on delivery, the customer\u2019s order will be dispatched within 2\u20135 days of the seller\u2019s order confirmation
within one working day. If delivery is not made on time, the customer is entitled to appropriate
to set a grace period and, if this expires without result, to terminate the contract in writing. If not all
If the ordered product is in stock, the seller is entitled to make partial deliveries at their own expense, provided that this is in your
acceptable to them. Any additional costs arising from this shall be borne by the seller.
9. Pay
(1) The seller shall issue an electronic invoice to the buyer for the goods ordered, which shall be sent by email
Send it to them. The customer can pay by credit card or debit card online via the SimplePay system only
or pay on delivery. SimplePay\u2019s general terms and conditions therefore form part of these General Terms and Conditions
are also part of our terms and conditions.<\/p>

Simple credit card payment (OTP Group)<\/span><\/h5>

The SimplePay Online Payment System is developed and operated by SimplePay Zrt. SimplePay Zrt. is a member of the OTP Group.<\/p>

Customers using the service can choose SimplePay\u2019s simple and secure payment solution when shopping online. They can then complete their payment via the SimplePay interface in the usual way.<\/p>

The payment process is identical to that offered by banks as part of similar services. Throughout the service, SimplePay continuously monitors transactions with the user\u2019s\u2014and thus the cardholder\u2019s\u2014security in mind, helping to prevent any unexpected incidents.<\/p>

WHAT ARE THE STEPS INVOLVED IN THE TRANSACTION?<\/p>

  1. When you click the \u201ePay\u201d button, you will be redirected to the SimplePay payment page, where you can initiate the transaction by entering your credit card details.<\/li>
  2. Once you have entered your card details, please check that they are correct.<\/li>
  3. The transaction begins to be processed in the bank\u2019s processing systems.<\/li>
  4. You will also be notified of your payment result by email, and the SimplePay system will redirect you back to the online shop\u2019s website.<\/li><\/ol>
    DATA TRANSFER DECLARATION<\/h5>

    I acknowledge that PRO-FEED Takarm\u00e1nyoz\u00e1si, Kereskedelmi \u00e9s Szolg\u00e1ltat\u00f3 Kft. (1172 Budapest, Lask\u00f3 utca 5.), as the data controller, https:\/\/profalat.hu\/<\/a> The following personal data stored in your database will be transferred to SimplePay Zrt., 1138 Budapest, V\u00e1ci \u00fat 135\u2013139, Building B, 5th floor, acting as a data processor.<\/p>

    The data transferred by the data controller is as follows:
    name, email address, telephone number, billing address, delivery address.<\/p>

    The nature and purpose of the data processing activities carried out by the data processor can be viewed in the SimplePay Privacy Policy at the following link:<\/p>

    https:\/\/simplepay.hu\/adatkezelesi-tajekoztatok\/<\/a><\/p>

    Terms of payment<\/p>

    Available payment methods:
    SimplePay credit card payment.<\/p>

    (2) The prices shown on the invoice are always end-user prices, inclusive of VAT. VAT is shown separately.
    (3) In the case of any payment method involving prepayment, the buyer must immediately initiate the
    payment. If payment is not received within 14 days of the contract being concluded at the latest, the
    For the seller, this constitutes a delay on the part of the customer, and the seller may withdraw from the contract.
    (4) By placing an order, the customer consents to the processing of all documents (order
    (order confirmation, delivery confirmation, invoice, etc.) by email. If your email address changes
    It is therefore essential to notify the seller immediately. Furthermore, incoming emails must be checked regularly<\/p>

    must be checked, and the recipient must ensure that the message sent electronically
    invoices can be delivered properly \u2013 even in the event of technical security
    No modifications to equipment (e.g. firewalls) are required.
    10. Procedure to be followed in the event of stock shortages, partial deliveries or supplier issues,
    (1) In the event of a stock shortage or an over-order via the online shop, the Seller shall contact the Buyer using the contact details provided
    must immediately send a notification, stating the reasons, regarding the delay or the temporary unavailability of the product
    its unavailability, and then, in relation to the options available and the availability of the product, the following
    The Customer must be informed of the options in the following order
    \u2013 new delivery date following a change to the order
    \u2013 changing the order to a substitute product with similar specifications
    \u2013 if the buyer does not accept the new deadline or the replacement goods, the seller is entitled to withdraw from the contract
    to withdraw from the contract and cancel the order, and to do so without delay \u2013 but no later than within 14 days \u2013
    refund the amount paid.
    (2) Partial delivery
    If the customer orders multiple items but they are dispatched from different warehouses or at different times, the
    The retailer is entitled to dispatch them separately to ensure faster delivery, provided that this is in accordance with the delivery
    has no impact on costs.
    11. Customer Service
    1) The seller provides customer service to customers regarding products, product safety and
    for any queries or complaints regarding contractual services. Customer services can be contacted via the following
    on the contact form:
    (Appendix 1)
    or via the following email address: info@profalat.hu. Our contact details are also available in the online shop
    can be found under the \u201dContact\u201d menu item.
    12. Warranty and compensation
    (1) As the purchaser, you are entitled to remedies in the event of a product defect under the Hungarian Civil Code (Act V of 2013;
    \u201eCivil Code\u201d) are entitled to the warranty rights set out therein, including rights relating to the warranty for defects in materials or workmanship or the warranty for defects in the product
    .
    13. Warranty for defects
    (1) In what circumstances can you exercise your right to a warranty for defects?
    In the event of a breach of contract by the seller, you may bring a claim for breach of warranty against the company under
    in accordance with the provisions of the Civil Code.
    (2) What rights do you have under the warranty for defects?<\/p>

    You may, at your discretion, make a claim under the following warranty provisions:
    You may request a repair or a replacement, unless the claim you have chosen to make
    it is impossible or would entail disproportionate additional costs for the business compared with meeting other requirements
    would be appropriate. If you did not request, or were unable to request, a repair or replacement, you may claim
    you may either request a pro-rata refund or rectify the fault yourself at the company\u2019s expense, or
    you may have the work rectified by someone else or, as a last resort, withdraw from the contract. Between a consumer and a business
    \u2013 in the case of a contract for the sale of goods classified as movable property \u2013 your rights under the warranty of quality
    As part of this process, the seller may not rectify the fault themselves at their own expense, nor may they have it rectified by a third party
    whoever that may be. You may switch from one warranty option to another, but you will have to bear the cost of the switch
    shall bear the costs, unless this was justified or the business gave cause for it. Please note, however, that the
    The nature of the goods available in our online shop precludes the possibility of repairing them, so in practice
    The only remedy available under the warranty for defects is replacement.
    (3) Within what time limit can you make a claim under the warranty?
    You must report the fault immediately upon discovery, but no later than
    within two months. Please note, however, that from the date of performance of the contract
    Once the two-year limitation period has expired, you can no longer enforce your rights under the warranty.
    (4) Against whom can you make a claim under the warranty for defects?
    You may make a claim under the warranty against the seller.
    (5) What other conditions apply to the enforcement of your warranty rights?
    Within one year of performance, in addition to notifying us of the defect, you may make a claim under the warranty
    There are no other conditions, provided you can prove that you purchased the product from the seller. Within one
    However, once a year has passed, it is your responsibility to prove that the fault you identified was already present at the time of performance
    it was already in place at that time.
    14. Product Warranty
    (1) In what circumstances can you exercise your right under the product warranty?
    In the event of a fault with the product, you may, at your discretion, either exercise your right to a replacement as set out above or
    may enforce a claim under the product liability warranty in accordance with the provisions of the Civil Code, provided that the
    You may make a claim under the product warranty against the manufacturer.
    (2) What rights do you have under the product warranty?
    Under the product warranty, you may request that the faulty product be repaired or replaced, provided that the
    As repair is not a viable option due to the nature of the goods, in practice the primary solution is replacement
    may request.
    (3) Against whom can you make a claim under the product warranty?
    As this is a own-brand product, you may exercise your warranty rights against Pro-Feed KFT
    can practise.
    (4) In what circumstances is a product considered to be faulty?<\/p>

    A product is considered defective if it does not meet the quality requirements in force at the time of its placing on the market,
    or if it does not possess the characteristics specified in the manufacturer\u2019s instructions.
    (5) Within what timeframe can you make a claim under the product warranty?
    You may make a claim under the product warranty within two years of the product being placed on the market by the manufacturer
    may exercise. Once this deadline has passed, they lose this right.
    (6) What rules of evidence apply when bringing a claim under the warranty of quality?
    If you wish to make a claim under the product warranty, you must prove that the product fault is the manufacturer\u2019s
    existed at the time of placing on the market.
    (7) In what circumstances is the manufacturer exempt from its product liability obligations?
    The manufacturer is exempt from its product liability obligations if it can prove that
    \u2013 the product was not manufactured or placed on the market in the course of their business, or
    \u2013 the fault did not exist at the time of placing on the market, according to the state of the art in science and technology
    recognisable, or
    \u2013 the defect in the product arises from the application of legislation or mandatory regulatory requirements. The manufacturer must
    You only need to prove one reason to be exempt.
    (8) Please note that, due to the same fault, you may bring a claim against the business under the warranty for defects and
    may assert a claim under the manufacturer\u2019s product warranty against the manufacturer simultaneously and in parallel.
    If your product warranty claim is successfully upheld, the replacement product, or the product
    may henceforth only make a warranty claim regarding the part concerned with the repair against the manufacturer
    may enforce it against.
    (9) In the event of a product recall affecting the product you have purchased, you, as a consumer, may choose to
    whether the recalled product will be replaced with a safe product of the same type, or whether the recalled
    whether they will receive a refund corresponding to the value of the product. In the case of a consumer, the right to compensation under the Civil Code
    the following rules apply: in the case of a non-consumer buyer, in addition to warranty rights, compensation for
    excluded to the extent permitted by law.
    (10) If the buyer does not qualify as a consumer under the Civil Code, that is to say, their profession, self-employed activity or
    a natural person acting outside the scope of their business activities, as well as a person carrying on a self-employed occupation or
    acting outside the scope of its business activities, concerning small and medium-sized enterprises and support for their development
    If it is a micro, small or medium-sized enterprise as defined by law, different rules apply; in this
    In such cases, the seller has the right to choose between subsequent delivery and replacement.
    15. Procedure to be followed in the event of uncollected parcels
    If you fail to collect the Goods you have ordered and which have been made available for collection, and in accordance with the provisions of the law
    fails to notify the Seller of their intention to withdraw from the contract within 14 days without giving any reason, they are in breach of the contract concluded with the Seller
    the contract, under which the Buyer is obliged to take delivery of the Goods and thereby accept the Seller\u2019s performance.
    In this case, the Seller shall attempt to redeliver the Goods, provided that this can be agreed with the Buyer
    is aware of this, but may make the repeat delivery subject to payment of a delivery charge. If the repeat delivery
    is unsuccessful, or cannot be agreed with the Customer because the Customer refuses to cooperate,<\/p>

    The Seller is entitled to terminate the contract concluded with the Buyer with immediate effect on the grounds of breach of contract and
    to charge the Customer the costs of unsuccessful collection and return as a penalty. The Parties to the contract
    The email address used by the Customer when placing the order will be accepted as the means of communication for the purpose of terminating the contract
    specify its use and state that the date of notification of termination is the date on which the letter of termination
    will be made available in the Customer\u2019s email account.
    16. Procedure to be followed in the event of damage or deterioration occurring during transport
    In the event of an order placed via the online shop, the online shop is liable for any damage to the parcel caused by the courier service
    is directly liable to the consumer, including liability for damages,
    However, the seller may pass on the associated liability for compensation to the courier service.
    (1) For the reasons set out above, the buyer should take the following into account upon receipt, or
    to carry out
    \u2013 Visual inspection: Where possible, the customer should always check the packaging in the presence of the courier.
    \u2013 Recording of the incident: If the parcel is visibly damaged, incomplete or waterlogged, the customer should have
    submit the damage report to the courier.
    \u2013 Photographic evidence: Documenting the damaged packaging and the condition of the product even before
    in the form of a photo or video before opening
    (2) Submitting complaints and claims for damages (this is no longer merely a recommendation, but a customer obligation)
    \u2013 The damage must be reported in writing immediately, but no later than the working day following receipt
    is required by both the courier service and the online shop.
    \u2013 The following must be attached to the claim: the report, the photographs, the invoice confirming the order and the
    consignment note.
    17. Complaints handling
    (1) The customer may submit a complaint regarding a purchase made in the Online Shop via the email address provided at the beginning of the Terms and Conditions
    may be submitted under this title.
    (2) The seller shall assign a unique identification number to the complaint submitted by email, on the basis of which it can be traced. The
    The seller shall respond to the complaint within 30 days. If the complaint is rejected, the seller
    informs the customer of the reason for the rejection and of which authority or conciliation body the customer may turn to
    may initiate proceedings before the body.
    (3) Legal disputes arising from orders placed under these General Terms and Conditions in connection with online sales contracts
    are classified as related consumer disputes in which the consumer\u2019s place of residence or habitual residence
    the place of business of the seller, or, in the absence of such a place, the place of business of the seller or
    the conciliation body in the area where the body authorised to represent the consumer has its registered office, and the consumer\u2019s request to that effect
    Upon the consumer\u2019s request, any conciliation body specified in the request may take action.
    (4) If the seller and the buyer are unable to resolve the disputed issues through mutual consultation,
    the buyer may initiate legal proceedings and, furthermore, provided that the buyer, as described above,
    is classified as a consumer \u2013 in the event of a consumer dispute, the following options for enforcing their rights are available to the
    for:<\/p>

    1. Lodging a complaint with the consumer protection authority: the relevant county government offices
    Consumer Protection Departments; https:\/\/nkfh.gov.hu\/hova-fordulhatok
    2. Initiating proceedings before the competent county Conciliation Board. The
    The contact details for the conciliation bodies are as follows:
    i. Budapest Conciliation Board
    1253 Budapest, PO Box 10,
    Email: bekelteto.testulet@bkik.hu,
    website: https:\/\/bekeltet.bkik.hu\/urlap\/kerelem-online-benyujtasa,
    \u2013 via the website https:\/\/uj.bekeltetes.hu\/publikus\/online-ugy-inditas,
    \u2013 via the Client Portal,
    \u2013 and via the e-Pap\u00edr platform, name (recipient): Budapest Chamber of Commerce and Industry
    operated by the Budapest Conciliation Board
    Government Portal KRID: 469532362
    ii. Pest County Conciliation Board
    1055 Budapest, Balassi B\u00e1lint Street 25, 4th floor, flat 2.
    Telephone\/Fax: (+36-1) 792-7881
    Email address: pmbekelteto@pmkik.hu
    Postal address:
    Government Portal\/KRID: 560351920
    iii. Baranya County Conciliation Board
    Email: info@baranyabekeltetes.hu
    Telephone: +36 72 507 154
    Registered office: 7625 P\u00e9cs, Majorossy I. Street 36.
    Postal address: Baranya County Chamber of Commerce and Industry, operated by the P\u00e9cs-Baranya Chamber of Commerce and Industry
    Government Portal\/KRID: 667360112
    iv. Conciliation Board of Borsod-Aba\u00faj-Zempl\u00e9n County
    Registered office: 3525 Miskolc, Szentp\u00e1li Street 1.
    Postal address: 3501 Miskolc, PO Box 376
    Telephone: 46\/501090
    Fax: 46\/501099 (
    Email: bekeltetes@bokik.hu
    v. Csongr\u00e1d-Csan\u00e1d County Conciliation Board
    Address: 8\u201312 P\u00e1rizsi krt., 6721 Szeged.
    Telephone: +36-62 549 392
    Email: bekelteto.testulet@cskik.hu
    vi. Fej\u00e9r County Conciliation Board
    Registered office: 8000 Sz\u00e9kesfeh\u00e9rv\u00e1r, Hossz\u00fas\u00e9tat\u00e9r 4\u20136.
    Postal address: H-8050 Sz\u00e9kesfeh\u00e9rv\u00e1r, PO Box 357;
    Telephone: +36 22 510 310
    Email: bekeltetes@fmkik.hu
    by filling in the form at https:\/\/bekeltetes.hu\/publikus\/online-ugy-inditas directly via the website
    Official portal: KRID 564446135<\/p>

    vii. Gy\u0151r-Moson-Sopron County Conciliation Board
    Address: 9021 Gy\u0151r, Szent Istv\u00e1n \u00fat 10\/A
    Telephone: +36 96 520 217
    Email: bekelteto.testulet@gymsmkik.hu ;
    Government Portal: Short name: GYMSMKIKBT, KRID: 160467115
    viii. Hajd\u00fa-Bihar County Conciliation Board
    Address: 4025 Debrecen, V\u00f6r\u00f6smarty Street 13\u201315.
    Tel: 52 500 743, 52-500-745 \/ Fax: 52-500-720
    bekelteto@hbkik.hu
    18. Data Protection
    Please read our separate privacy policy, which can be found here: privacy policy.
    19. Final provisions
    (1) The business relationship between the seller and the buyer shall be governed by Hungarian law. The contract
    The language used is Hungarian. This does not affect the mandatory consumer protection regulations applicable in the buyer\u2019s place of residence.
    20. Unilateral amendment of the General Terms and Conditions
    (1) The Seller is entitled to amend these General Terms and Conditions unilaterally at any time. The
    The amended provisions shall apply to orders placed after they come into force.
    (2) The seller reserves the right to make any changes or corrections to the
    on the online shop, without prior notice, and to move the online shop to a different domain name.<\/p>

    Appendix 1
    Sample Notice of Withdrawal\/Termination
    (Please complete and return this form only if you wish to withdraw from the contract)
    To: \u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026
    I\/we, the undersigned, hereby declare that I\/we am\/are exercising my\/our right of withdrawal\/cancellation in respect of the following
    in relation to a contract for the sale of goods:
    Product name: _________
    Order number: _________
    Date of contract conclusion\/date of receipt: _________
    Name(s) of consumer(s): _______________
    Consumer(s)\u2019 address: _______________
    Signature(s) of the consumer(s) (only in the case of a declaration made on paper):
    Date:
    _________________________
    Signature<\/p>

    DOWNLOAD<\/a><\/strong><\/p>

    28 May 2026, Budapest<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

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