Frequently Asked Questions
General questions
We usually dispatch orders within 1–3 working days within Hungary.
We will send you an email notification regarding the dispatch of your parcel and the expected delivery date.
You can have your order delivered to your door, to a collection point or to a parcel locker, depending on the available options.
In the event of summer heat or winter frost, we do not recommend using a parcel locker, particularly if you are unable to collect your parcel within a short period of time.
To ensure the product remains in good condition, we recommend choosing a delivery method that guarantees prompt delivery.
You can pay securely in our online shop:
• by credit card
• cash on delivery
• via an online payment service provider
You can find the available options on the checkout page.
Yes. Online payments are processed via an encrypted, secure system.
Our online shop does not have access to your credit card details and does not store them.
Yes, we send an automatic confirmation email for every order.
If you haven’t received it within a few minutes, it’s worth checking your spam or promotions folder.
If your order has not yet been processed or dispatched, we will do our best to assist you with making changes or cancelling it.
To do this, please get in touch with us as soon as possible.
In accordance with current legislation, we offer a right of withdrawal; you can find the details in our Terms and Conditions.
If you have any questions, we’ll be happy to help via email or phone.
You can find our contact details under the ‘Contact’ menu item.
Profalat questions
ProFalat is a formula designed specifically for dogs and is therefore not recommended for feeding other animals.
The nutritional requirements of different animal species can vary significantly, so it is always advisable to choose a product specifically formulated for the species in question.
No.
ProFalat is intended solely for use as a pet food supplement and is not suitable for human consumption.
Although your dog’s enthusiasm might well put you in the mood for it too, this product has been developed exclusively for pets.
The ProFalat formula has been developed primarily for adult dogs.
In the case of puppies, their bodies and musculoskeletal systems are still developing, so it is advisable to consult a vet before using any supplements.
No.
ProFalat is a functional treat and a complementary product; it is not a complete feed.
A balanced diet, adequate daily nutrition and regular exercise remain essential for your dog’s well-being.
This carefully formulated product provides optimal support when taken in the recommended daily dose.
It is not recommended to exceed the recommended daily intake.
ProFalat is designed for long-term, everyday use.
Regular use can help keep your dog active and energetic in the long term.
Many people think only of older dogs, yet joints are subjected to daily strain at every age.
In the case of active, large-breed, high-energy or genetically more sensitive breeds, targeted support can be beneficial even at a young age.
If your dog is taking regular medication or undergoing specialist treatment, we recommend that you consult your vet about using this product alongside it.
It is recommended that ProFalat be stored in a dry, cool place, away from direct sunlight.
Always reseal the packaging carefully after opening to ensure the treats retain their quality and freshness.
Dogs are famously good at finding treats — even when we think they’re in a „safe place”.
For this reason, we recommend that you always keep the box locked away in a place that is out of your pet’s reach.
Always make sure your dog cannot swallow any part of the packaging.
The product’s packaging materials are not edible.
Yes, it is recommended that you keep this product out of the reach of young children.
As every dog is unique, experiences may vary.
Most owners notice small, positive changes after a few weeks of regular use:
more ease of movement, greater playfulness or more enthusiasm in everyday life.
The aim is not a single spectacular moment, but many small, joyful shared experiences.
A lighter hop onto the sofa. A longer walk. A more enthusiastic start when the lead is clipped on.
And, of course, that lightning-fast sprint when he hears the ProFalat tin rattling.
